Returns & Exchanges

At Cartense, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether the fit isn't quite right or you've changed your mind, our hassle-free process ensures a smooth refund or exchange experience.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the items in their original packaging, ensuring all garment tags are attached and the products are in their original, unworn condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided via email, then securely attach it to the outside of your return package.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.